Current shipping terms at a glance
The authorized Neotonics shipping policy currently lists free U.S. shipping with an estimated delivery time of 5–7 working days. Canada, the United Kingdom and Ireland, Australia, and New Zealand are listed at $15.95 with an estimate of 10–15 working days. The final checkout and order confirmation control the actual fee and delivery estimate for each order.
Orders are prepared after the order form is completed and payment is confirmed. The authorized support page says confirmed orders ship the next business day.
In no more than 60 hours, you will receive an email with your shipping tracking ID and a personalized link that allows you to check your shipment anytime you like.
After receiving this email, you can rest assured, as your order is on its way to you and will be delivered to the address you have provided us as soon as possible, as our trusted shipping partner guarantees.
For product or fulfillment questions, use the authorized Neotonics product-support form. For an existing order, use BuyGoods order lookup and the contact information in the order confirmation.
| Delivery Address | Shipping Fee | Shipping Time |
|---|---|---|
| United States | FREE | 5-7 working days |
| Canada | $15.95 | 10-15 working days |
| UK and Ireland | $15.95 | 10-15 working days |
| Australia and New Zealand | $15.95 | 10-15 working days |
International orders can be delayed by customs. The authorized guarantee is generally described as 60 days from purchase; the authorized shipping policy separately states that when international delivery exceeds the stated shipping time, the warranty period starts upon delivery. The merchant’s checkout, order confirmation, and current return instructions control eligibility.
Here is the list of the most frequently asked questions regarding the shipping policy and the order status. Please go through them, as they should help you find the answer to your inquiries in no time.
The current policy lists the United States, Canada, the United Kingdom and Ireland, Australia, and New Zealand. Availability to a specific address must be confirmed at checkout.
Yes. Simply choose a different billing address from your order form and provide us with both addresses.
According to most of our customers, domestic packages arrive within 5-7 working days after being ordered.
The current authorized policy lists U.S. shipping as free. It lists a $15.95 fee for Canada, the United Kingdom and Ireland, Australia, and New Zealand. The final checkout controls the fee.
Yes, you can. In maximum 60 hours after you order, all working days of the week, you will receive an email with your shipping tracking ID and a link. Click on that link to check on the status of your order anytime you want.
Use BuyGoods order lookup and support as soon as possible, and keep the order number available. Address changes are controlled by the order processor and may not be possible after fulfillment begins.
For product or shipping questions, use the authorized product-support page. For order status, payment, or address help, use BuyGoods order support. For questions about content published on Neottonic.com, email info@neottonic.com.
How To Contact Us
| Product and fulfillment support | Authorized Neotonics support |
| Existing order support | BuyGoods order lookup |
| Neottonic.com editorial support | info@neottonic.com |
Neottonic.com does not process payments, fulfill orders, or control merchant shipping and refund decisions. Verify the latest terms on the authorized checkout before purchasing.